Shopping Experience with AI | NLP chatbot

The Client

A prominent global retail chain with a substantial online presence.

The Requirement

Elevate customer satisfaction by delivering more personalized product recommendations and expediting resolution to customer inquiries.

The Challenges

Manual product recommendations were time-consuming and often irrelevant, leading to lost sales opportunities. Existing chatbot solutions lacked the capability to comprehend complex customer inquiries.

Our Solution

Implemented an AI-driven recommendation engine that analyzes customer purchase history, browsing behavior, and product attributes to suggest pertinent items. Developed an NLP-powered chatbot that can understand natural language queries and provide accurate responses to product and service-related questions.

The Business Impact We Delivered

Increased average order value by 15%
Reduced customer service wait time by 30%
Improved customer satisfaction score by 10%

Qualifications & Skillsets We Leveraged

AI and NLP expertise.

Technologies Used

TensorFlowNLTKKerasSpaCyAWS CloudGoogle BigQuery

Compliance

General Data Protection Regulation (GDPR)

Security

Data encryption at rest and in transit
Regular security audits and penetration testing

The Final Outcome

A more personalized and efficient customer experience that resulted in increased sales and improved customer satisfaction.

Contact Information

Talk to our experts.

Schedule your free consultation and share what your team needs.

Phone

(239) 215-3331

info@suntelglobal.net

India Headquarters

Suntel Global

Office No. 3, 3rd Floor, F Amenity Building, S. No. 210 (P),

Kalyani Nagar, Pune, Maharashtra 411006, India.

USA

2711 Centerville Road

Wilmington, DE 19808

Phone: (239) 215-3331

Australia

53 Tallis Circuit

Truganina Melbourne VIC 3029