Helping a Small Credit Union Streamline Appraisal QC
The Client
A regional credit union serving 50,000+ members with mortgage and home equity loan products.
The Requirement
A cost-effective, reliable QC partner to support appraisal review functions during seasonal surges without inflating operational expenses.
The Challenges
The credit union's small internal QC team struggled to keep up with appraisal reviews during seasonal surges. Delays in post-appraisal QC reviews were extending loan cycle times and frustrating members. Limited staff meant higher overtime costs, slower closings, and compliance risks.
Our Solution
Provided on-demand QC support with ability to scale up during peak mortgage seasons.Built customized review templates to meet credit union policies and regulatory requirements.Established direct communication with dedicated QC analysts working closely with the lending team.Implemented rapid 4-hour review turnaround to ensure no loan closings were delayed.
The Business Impact We Delivered
99% compliance accuracy ensuring alignment with Fannie Mae and Freddie Mac standards.
65% cost savings by reducing internal overtime and staffing pressure.
3-day reduction in average loan cycle time for faster closings.
Improved member experience through better turnaround and communication for loan decisions.
Operational flexibility to handle busy months without sacrificing quality or member satisfaction.
Qualifications & Skillsets We Leveraged
Credit union-specific appraisal QC expertise, GSE compliance knowledge, customized review processes, and scalable on-demand support capabilities.
Technologies Used
Customized QC Review PlatformsLoan Origination System IntegrationCompliance Tracking SystemsCommunication and Workflow Management Tools
Compliance
Fannie Mae appraisal standards
Freddie Mac appraisal requirements
NCUA regulations
Credit union-specific policies
USPAP compliance
Security
Secure handling of member financial information and loan documents.
Encrypted data transmission for all appraisal and loan-related communications.
Access controls and authentication for QC team members.
Regular compliance monitoring and security assessments.
The Final Outcome
A flexible, right-sized QC solution that enabled the credit union to handle seasonal surges while achieving 99% compliance accuracy, 65% cost savings, and 3-day faster loan closings. Client feedback: 'Suntel Global has given us the flexibility we needed. Their team feels like an extension of ours — we can handle busy months without sacrificing quality or member satisfaction.' — Mortgage Operations Manager, Regional Credit Union
Contact Information
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